Battery Service Management System
End-to-end after-sales platform for OEMs building dealership and service networks — repair tracking, warranty management, service history, and dealer portal in one integrated system.
After-Sales Is Where OEMs Win or Lose
Launching an EV with great battery technology is only half the battle. OEMs scaling across India need a structured way to manage warranty claims, track repairs, coordinate replacements, and give dealers visibility into every battery in the field.
EvNova BSMS connects your battery packs, IoT BMS data, and service network into a single platform — so dealers resolve issues faster, warranty decisions are data-driven, and fleet operators experience less downtime.
Platform Capabilities
Everything an OEM needs to run a professional battery service network across India.
Log every service ticket from intake to resolution. Track repair status, parts used, technician notes, and turnaround time — with automatic linkage to the battery serial number and BMS diagnostic data.
Automated warranty lifecycle — activation on first use, usage monitoring against warranty terms, claim submission, approval workflow, and tamper-proof audit logs for fair claim decisions.
Complete service record for every battery pack in the field. Dealers and OEM support teams see full history — previous repairs, firmware versions, cycle count at time of service, and replacement parts.
Role-based portal for authorized dealers and service centers. Submit claims, order replacement packs, view stock availability, and access technical documentation — all in one place.
Fleet-wide view of failure rates, common fault codes, warranty claim trends, and dealer performance metrics. Data-driven insights for product improvement and network expansion.
Pulls real-time SOC, SOH, fault codes, and usage data from EvNova IoT BMS — enabling predictive service scheduling and remote pre-diagnosis before the vehicle reaches the workshop.
Service Workflow
From fault detection to resolved ticket — a streamlined process for dealers and OEM support teams.
Fault Detected
IoT BMS sends alert or driver reports issue via dealer. BSMS auto-creates service ticket linked to battery serial.
Remote Diagnosis
OEM support reviews BMS diagnostic data remotely — SOC, cell voltages, fault codes — before vehicle reaches workshop.
Dealer Service
Authorized dealer logs repair actions, parts replaced, and labor. Photos and notes attached to ticket for audit trail.
Warranty Decision
System validates claim against warranty terms and usage data. Approved claims trigger replacement pack dispatch automatically.
Closed & Recorded
Ticket closed with full service history stored. Analytics updated for OEM dashboard — failure patterns, dealer SLA, repeat issues.
Who Benefits from BSMS
Launch dealer networks with professional service infrastructure from day one. Reduce warranty disputes with data-backed decisions.
Simple portal to manage claims, access technical docs, and order replacement packs — without phone calls and spreadsheets.
Track service history across your entire fleet. Minimize downtime with predictive maintenance alerts from IoT BMS integration.
Integrates with EvNova Stack
BSMS is designed to work alongside EvNova's other OEM technology pillars — not as a standalone tool.
- → OEM Battery Packs — serial-tracked from factory
- → IoT BMS — live diagnostic data feed
- → AI Infomatic Board — driver-reported issues
- → BSMS — service & warranty orchestration
Especially Valuable For
- OEMs setting up dealership networks across multiple states
- 3W manufacturers scaling passenger and cargo fleets
- Battery assemblers offering warranty-backed packs
- Fleet operators with 50+ vehicles needing structured service
Book a BSMS Walkthrough
See how BSMS manages warranty claims, dealer workflows, and service history — tailored to your OEM or fleet operation.
Complete OEM Energy Stack
Battery packs, IoT BMS, Infomatic Board, and BSMS — everything you need to launch and scale an EV product in India.
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